FAQ

Your Questions, Answered

 

WHAT SHOULD I KNOW ABOUT PRICING?

Destinations by Design provides travel booking services at no additional cost to you in most cases. We always strive to provide the best value - our excellent customer experience combined with a great price for an absolutely incredible vacation. We do charge a fee for air only bookings and for some trips that require extensive planning, but we will always inform you of these fees when required.

WHAT EDUCATION AND/OR TRAINING DO YOU HAVE THAT RELATES TO YOUR WORK?

Our agents have extensive training in our areas of expertise. Family vacations, cruising, all inclusive resorts, and tours are our specialty. We travel to the places we promote to our clients, read travel books and websites, take on-site and online courses, and earn professional and respected industry certifications - we are dedicated to education so we may provide you with the best experience.

HOW DO YOU KNOW WHAT VACATION IS RIGHT FOR ME?

We are so excited to get to know you a little better so we can determine the best fit for your vacation needs. You can expect us to ask you questions about your ideal vacation, then we will get to work to provide a few quotes for your review. Upon finding the best fit, we book your vacation and continue to serve your travel needs until you arrive back from your vacation.

WHAT IS YOUR TYPICAL PROCESS FOR WORKING WITH A NEW CUSTOMER?

We are so excited to get to know you a little better so we can determine the best fit for your vacation needs. You can expect us to ask you questions about your ideal vacation, then we will get to work to provide a few quotes for your review. Upon finding the best fit, we book your vacation and continue to serve your travel needs until you arrive back from your vacation

DO I NEED TRAVEL INSURANCE?

Your medical insurance may have limited or no coverage for out-of-country medical expenses. Travel insurance doesn't just cover your medical expenses, it also provides coverage if you need to cancel or return home if a covered event occurs during your travels. We offer travel insurance polices that cover the most common reasons for canceling, trip delays and interruption, and medical situations. Remember, travel insurance may cover your vacation investment, but it may also provide coverage for financially catastrophic events. Please make sure you are protected, and contact us to learn more about this important element.

HOW DOES YOUR BUSINESS STAND OUT

Destinations by Design is committed to professional and friendly customer service to provide you with the best travel experience possible - from start to finish. Our clients receive tremendous value by using our travel booking services - often at no additional cost! We understand you have many booking options, and welcome the chance to earn your business and referrals.

WHAT DO YOU ENJOY ABOUT THE WORK YOU DO?

It is our absolute privilege to assist our clients with their vacation planning! We understand the value of travel and love sharing it with our clients. Travel truly makes our lives richer and fuller - let us show you how.

WHAT TYPES OF CUSTOMERS HAVE YOU WORKED WITH?

We love working with couples, families, solo travelers, honeymooners, and anyone who has the urge to travel! Give us a call or send us an email - we'd love to earn your business.

WHAT QUESTIONS SHOULD YOU CONSIDER BEFORE TALKING TO PROFESSIONALS ABOUT YOUR NEEDS?

You're ready to go on vacation! AWESOME! So, what's next? To best assist you, we really need to know what you're looking for in a vacation. Do you have a destination in mind? When do you want to go and for how long? Are your dates flexible? What is a comfortable budget for you and/or what do you normally spend on vacations? What kind of traveler are you - luxury, moderate, budget-minded? Do you prefer the best rooms and views, or are you happy no matter where you sleep as long as you're on vacation? These are a few things to think about - please share as much detail with us as you can so we may provide the absolute best customer service to you.

WHAT ARE YOUR TERMS AND CONDITIONS?

We're glad you asked!

Your Agreement with Destinations by Design, LLC 

Destinations by Design, LLC (“DBD”) acts as a sales agent for any airline, hotel, car-rental company, tour operator, cruise line, or other service pr​​ovider named in your itinerary (“Suppliers”). DBD is not responsible for acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules. Confirm all information is correct with the supplier. DBD is not responsible for any errors not communicated to us upon receipt of invoice. Border officials may require custody documents or written consent from the other parent/both parents for children traveling with one parent/legal guardian, or someone who is not a parent/legal guardian, or children traveling in a group; requirements may vary by country. The Transportation Security Administration (TSA) requires all airline passengers to provide the following Secure Flight Passenger Data: Full Name as it Appears on Government-Issued I.D., Date of Birth, Gender, Redress Number (if available). Names and personal information provided to DBD for customers must be an EXACT MATCH to the Government-Issued ID that will be used during travel. The customer is responsible for all fees and expenses that may be incurred due to incorrect name, date of birth, and/or other personal traveler information, or to the denial of travel due to incorrect traveler information. A revision fee of $50 per person will be assessed by DBD for corrections or revisions, in addition to other fees assessed by airlines or other suppliers. CHANGES PRIOR TO DEPARTURE – DBD may assess a fee for each customer-initiated change to the reservation after receipt of payment, and additional Supplier fees may also be charged. Any change made may result in the reservation being re-priced at the rate in effect at the time of the change. A “name change” constitutes a cancellation and cancellation fees will apply. DBD assumes no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of the Suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers; (3) any wrongful or negligent acts or omissions on the part of any other party not under DBD’s control; and (4) any Supplier price reduction after your travel arrangements have been confirmed, paid in full, or ticketed. You hereby release DBD from all claims arising out of any problem covered in this paragraph. Travel arrangements involving airline and cruise components are subject to supplemental price increases that may be imposed by the supplier and/or government after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms. By accepting this invoice or itinerary, you are consenting to those terms and conditions. DBD has no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. For a worldwide travel alert, go to: https://travel.state.gov/content/travel/en.html. For medical information, DBD recommends contacting the Centers for Disease Control at https://wwwnc.cdc.gov/travel and your physician. You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). You hereby release DBD from all claims arising out of any problem covered in this paragraph. BY ACCEPTING THIS INVOICE OR ITINERARY, YOU HEREBY AGREE TO RELEASE DBD FROM ALL CLAIMS ARISING OUT OF ANY PROBLEM COVERED IN THIS PARAGRAPH, TO SUBMIT ALL OTHER CLAIMS WITHIN 30 DAYS AFTER THE RETURN OF YOUR TRIP, AND THAT THE COURTS IN RICHLAND COUNTY, SC WILL BE THE EXCLUSIVE JURISDICTION FOR ALL CLAIMS BROUGHT BY YOU OR DBD, AND YOU HEREBY SUBMIT TO THE PERSONAL JURISDICTION OF THOSE COURTS. For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. We strongly recommend that you use a credit card for your purchase so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased.

Destinations by Design, LLC

FL-ST17873     CA-2063964-50

866-DBD-TRAV

(866) 323-8728

PO Box 576 White Rock, SC 29177


Serving clients throughout the United States and Canada from offices in South Carolina and West Virginia.

  • Facebook

TERMS & CONDITIONS

©2020 by Destinations by Design, LLC